Claims Handling for E-commerce Stores on WhatsApp
Your online store loses work every time a WhatsApp goes unanswered. Our AI assistant collects and triages customer claims — instantly, 24/7 — so shoppers with order questions always get a reply, and every interaction lands in your dashboard and Google Sheet.
Why e-commerce stores use it
Claims Handling, handled automatically
Claims Handling
The bot collects and triages customer claims for your online store, in your brand's voice.
Instant & accurate
Answers shoppers with order questions in seconds using your real prices and policies — no guesswork.
Logged automatically
Every message and outcome is saved to your dashboard and Google Sheet.
How it works
Live in three steps
Link your number
Scan a QR to connect the WhatsApp number your shoppers with order questions already message.
Add your details
Enter what your online store offers, prices and policies, and how the bot should behave.
It collects and triages customer claims
Every message is handled automatically and recorded for you.
Bring Claims Handling to your online store
Start now or ask for a quick demo — on WhatsApp.
FAQ
Questions, answered
The AI reads each WhatsApp message from shoppers with order questions, understands the request, and collects and triages customer claims — using the services, pricing and policies you set. Every interaction is saved to your dashboard and Google Sheet.
No. You keep your existing number and link it by scanning a QR code.
Yes — create users under your online store's account so staff can manage conversations and your API.
It tells the customer a team member will follow up and flags the chat for you.
Related solutions